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Security Operations Manager
1 month ago
We are seeking a highly skilled and experienced Duty Manager to oversee the operational management of our on-shift security personnel at Securitas Security Services.
As a key member of our team, you will be responsible for ensuring high standards of performance are met, procedures are followed, and effective reporting is maintained.
You will embody our core values of integrity, vigilance, and helpfulness, while managing day-to-day operational issues to ensure the seamless delivery of our services.
Key Responsibilities:
- Promote and rigorously review health and safety on site
- Contact, review, and coach all security personnel at least once a month to proactively monitor performance and maintain positive employee relations
- Provide training, advice, and support when needed
- Maintain effective communication through informal and formal briefings and toolkit talks
- Address employee relations issues promptly following company procedures and actively encourage reward and recognition
- Manage special assignments, ensuring adherence to agreed security procedures by the security team
- Always maintain the highest professional standards
- Be fully conversant with operational functions, including access control, CCTV detection, and alarm systems, ensuring effective monitoring and reporting
- Be the first point of contact for all site security function-related queries and manage resolutions or more intricate operational issues
What We Offer:
- Company pension, advice, and planning
- Life assurance scheme
- Mortgage advice and Payroll ISA's
- Discounted gym memberships
- Wellness advice and support, including financial, emotional, and physical
- Dental and Physical Health Plans
- Car lease and new car purchasing schemes
- Discounts on high street brands, online shopping, holidays, days out, and Arriva Bus Travel and eligibility for Costco Membership
Essential Skills:
- Right to work in the UK with a 5-year checkable history
- 5+ years as Security Manager or Duty Manager
- Current and valid SIA DS and CCTV licences
- Full UK Driving license and access to a vehicle (or be able to get to site on time for shifts)
- Must live no further than a 10-mile commuting distance to site
- Demonstrable experience of managing and leading others
- Excellent IT skills with competence in MS suite, word, excel, and outlook
- Well-developed interpersonal and influencing skills, able to negotiate and manage sensitive and confidential matters with tact and discretion. Leads by example.
- Excellent communication, organisational, and report writing skills
- Adaptable and responsive to changes in priorities, plans, and schedules
Desirable:
- Health and safety at work training
- Customer service training
- First Aid at work certification
DE&I:
Securitas is an all-inclusive employer, and we encourage individuality within our company. We believe that diversity and inclusion are not just buzzwords, but integral parts of our business strategy. Our goal is to create an environment where every employee feels that they belong regardless of their background or identity. Our belonging strategy has three pillars:
- How you join us and develop your career
- The way we lead our teams
- Fair pay and benefits
To achieve this, we have a number of initiatives: employee networks which are a safe space to build communities and influence practices, Race at Work Charter, Armed Forces Covenant, Disability Confident, Reasonable Adjustment Passport, Domestic Abuse Charter, Healthy Workplace Awards, and we are leading the way in the Neurodiversity Top Employer Certification. We celebrate our differences throughout the year by recognising significant dates such as BSL Week, International Women's Day, PRIDE, Black History Month, and many more.
If you want to learn more, visit our website.
