Customer Service Supervisor

24 hours ago

London, Greater London, United Kingdom Liforme (B Corp Certified) Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Supervisor to join our dynamic team at Liforme (B Corp Certified). As a key member of our customer experience team, you will be responsible for providing exceptional service to our global customers, driving growth, and supporting our mission to promote yoga and wellness.

Key Responsibilities
  • Liaise with international warehouses and couriers to ensure seamless customer experience
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Assist with managing customer relationships across social media platforms
  • Conduct community engagement to gather sales leads and support business needs
  • Support and supervise junior team members with daily tasks
  • Collaborate with the manager on key strategic projects
Requirements
  • Outstanding customer service skills and a genuine desire to go above and beyond
  • Excellent writing and communication skills with a friendly disposition
  • Excellent academic record
  • 1-3 years of relevant previous experience in customer service
What We Offer
  • Competitive salary
  • Hybrid and flexible working structure – remote and office based
  • Office space in Camden Town, Central London
  • Private Health Insurance
  • Good holiday allowance
  • Pension contribution
  • Monthly fitness/wellness/gym allowance
  • An exciting calendar of team social gatherings and events
About Us

We are a dynamic, fast-growing company in the yoga and wellness sector, committed to promoting social justice and environmental sustainability. We value diversity and are united by a set of common values and goals: do exceptional work, support and encourage the practice of yoga, challenge the norm, make the world a better place, treat people right, have a positive impact, give back, and have fun.

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