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Client Support Coordinator

2 months ago

Saffron Walden, Essex, United Kingdom Kin Vet Community Full time
{"title": "Client Support Administrator", "description": "Role Overview

At Kin Vet Community, we are seeking a highly organized and customer-focused Client Support Administrator to join our team. This role is responsible for ensuring a seamless client experience, from appointment scheduling to payment processing and maintaining high front-of-house standards.

Key Responsibilities
  • Manage client appointments, ensuring timely scheduling and follow-up appointments as needed.
  • Process payments and maintain accurate records in line with company policy.
  • Develop and promote the Kin Vet Community Health Care Plan, driving high adoption rates.
  • Ensure compliance with insurance claims management and debt policies.
  • Maintain a clean and welcoming reception area, providing exceptional client service.
What We Offer
  • A competitive salary of £23,795 per annum.
  • 25 days annual leave, increasing to 30 days plus bank holidays.
  • 4 weeks paid sabbatical upon achieving 5, 10, 15, 20, 25 years' service.
  • Private healthcare and occupational health services.
  • Free eye test vouchers and money towards glasses for VDU users.
  • Food at work provisions and enhanced maternity/paternity leave.
  • Paid emergency/compassionate leave and 3 weeks occupational sickness leave.
  • Colleague discount scheme for up to 5 registered pets.

If you are a motivated and detail-oriented individual who is passionate about delivering exceptional client service, we encourage you to apply for this exciting opportunity.

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