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Resident Liaison Officer
2 months ago
The Role
We are seeking an experienced Resident Liaison Officer to join our team at Fortem Cares, based in Oldham with travel across the surrounding area. The successful candidate will work closely with our clients' resident officers and site managers to deliver exceptional customer service and support.
Key Responsibilities
- Work closely with clients' resident officers to ensure effective communication and issue resolution.
- Liaise with site managers to coordinate responses to customer issues and update residents accordingly.
- Notify customers of intended start dates for work and update them on progress.
- Record and notify clients' resident officers and site managers of resident refusals or access issues.
- Deal with resident issues and enquiries on a day-to-day basis, recording all complaints.
- Monitor emails from clients and action as required.
- Complete a diary on every visit, recording relevant information including resident comments, property tidiness, and work progress.
Essential Criteria
- Excellent communication and interpersonal skills.
- Previous experience in a customer-facing environment.
- Ability to deal with sensitive situations.
- Resilience and strong negotiation skills.
- Keen problem-solving ability.
- Full driving license.
- Organised and able to prioritise.
- Proficiency in Microsoft Office.
Desirable Criteria
- Previous social housing experience.
- Awareness of diversity issues.
- SMSTS, Scaffold Inspection.
Personal Qualities
We value individuals who embody our company values: honesty, trustworthiness, respect, helpfulness, and co-operation. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.
