Resolution and Response Team Officer

4 weeks ago

London, Greater London, United Kingdom Adecco UK Limited Full time
Job Title: Resolution and Response Team Officer

We are seeking a skilled and detail-oriented individual to join our dynamic team as a Resolution and Response Team Officer. As a key member of our team, you will be responsible for managing a variety of cases and requests, ensuring high-quality and efficient customer responses.

Key Responsibilities:
  • Effectively handle corporate and statutory complaints, Ombudsman enquiries, and Member enquiries.
  • Utilise your strong communication skills to sensitively handle multi-channel contact from complainants and resolve inquiries.
  • Manage requests made under the Freedom of Information Act, Data Protection Act, and Environmental Information Regulations.
  • Develop a wide knowledge of our client's services to determine the appropriate service area for responding to complaints and enquiries.
  • Collaborate with the wider team to create and maintain response templates and guidance notes.
  • Provide advice and guidance to queries from the public, colleagues, and Members regarding complaints.
  • Employ structured decision-making and risk assessment techniques.
  • Protect and manage information securely, reporting any breaches in line with our client's policies.
  • Contribute to data analysis and the continuous improvement of departmental performance.
Requirements:
  • Previous experience in complaints resolution and handling enquiries.
  • Excellent communication skills, both oral and written, with the ability to communicate difficult issues effectively.
  • Strong project management and research abilities.
  • Experience working with diverse stakeholders to achieve objectives.
  • Knowledge of legislation and statutory requirements relating to complaints and information management.

If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Resolution and Response Team Officer, you will have the opportunity to work with a dynamic team and contribute to the smooth resolution of cases.

Adecco is a disability-confident employer and is committed to building a supportive environment for all candidates. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

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