Customer Quality Assurance Specialist

2 weeks ago


Bath, Bath and North East Somerset, United Kingdom Management Companies (Ventures) Full time

We are Management Companies (Ventures), a leading social enterprise dedicated to creating inclusive and thriving communities for our customers and employees. We are seeking a highly skilled Customer Quality Manager to oversee and quality-check our customer activities across the business, ensuring that our processes, customer standards, and customer promises are met.

The ideal candidate will have a results-driven approach, with knowledge of quality improvement methodologies and frameworks. They will be able to spot and prioritize opportunities for improvement, driving enhanced service, experience, and outcomes for our customers.

Key responsibilities will include:

  • Quality-checking customer activities and processes
  • Identifying and prioritizing opportunities for improvement
  • Driving enhanced service, experience, and outcomes for customers

We offer a comprehensive benefits package, including a competitive salary, excellent holiday package, training and development opportunities, and extra perks. If you are a motivated and enthusiastic individual with a passion for quality and customer experience, we encourage you to apply for this exciting opportunity.



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