Customer Service Representative

2 weeks ago


Bexleyheath, Greater London, United Kingdom Corus Consultancy Full time

About the Role:

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  • We are seeking a highly skilled Customer Service Representative to join our Contact Centre team in Corus Consultancy. The ideal candidate will have excellent communication skills, be able to work well under pressure and have a passion for delivering exceptional customer service.
  • The successful candidate will be responsible for handling customer inquiries, resolving issues and providing solutions to customers over the phone, via email or in person.
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Key Responsibilities:

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  • Deal with customer inquiries and complaints in a professional and courteous manner.
  • Provide accurate and timely information to customers regarding their queries.
  • Resolve customer complaints and issues in a fair and transparent manner.
  • Work effectively as part of a team to achieve contact centre goals and objectives.
  • Maintain accurate records of customer interactions and resolve any discrepancies.
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Requirements:

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  • 3 GCSEs (including English) or relevant vocational qualification and a level of competency equivalent to NVQ level II in Customer Care.
  • Excellent communication and interpersonal skills.
  • Ability to work well under pressure and meet deadlines.
  • Knowledge of CRM systems and ability to learn new systems quickly.
  • Ability to work as part of a team and contribute to a positive and supportive team environment.
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Salary: £25,000 - £30,000 per annum.



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