Patient Services Coordinator

5 days ago


Crowborough, East Sussex, United Kingdom Horder Healthcare Full time
About the Role

We are seeking an empathetic and customer-focused individual to join our Patient Services team as a Patient Services Advisor. This is a full-time, permanent role based at The Horder Centre in Crowborough, offering fantastic opportunities to learn, develop and grow within our outstanding CQC-rated hospital.

Key Responsibilities
  • Providing excellent administrative and personal support to patients, ensuring a 5-star service experience.
  • Coordinating bookings and enquiries related to patient pathways, demonstrating proactive and forward-thinking skills.
  • Working collaboratively with colleagues to achieve high-quality patient care, with a passion for continued learning and professional development.
  • Using a range of IT software to support administrative tasks, with a strong focus on maintaining accurate records and improving operational efficiency.
  • Embedding our core values of Caring, Friendly, Quality, Integrity, and Pride in daily work, promoting a culture of mutual respect and inclusivity.

Salary: £25,000 - £30,000 per annum (dependent on experience)

Requirements
  • A genuine passion for delivering exceptional customer service, with excellent communication and interpersonal skills.
  • Strong organisational abilities, ensuring effective prioritisation and time management to meet deadlines.
  • Proactive approach to problem-solving, with a willingness to adapt to changing circumstances and priorities.
  • Familiarity with a range of IT systems, including [list specific software used].
  • Alignment with our core values, demonstrating a commitment to providing high-quality patient care and contributing to a positive work environment.


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