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IT Service Management Coordinator

4 weeks ago

Scunthorpe, North Lincolnshire, United Kingdom NHS Foundation Trust Full time

Job Overview

To contribute to the delivery of a professional, proactive customer-focused service within the IT Operations Team at the NHS Foundation Trust. The successful candidate will provide administration and coordination using Techshop and the ITSM system, ensuring the planning of hardware and software installations, IT support to customers, and assistance with license requirements.

Main Duties

  • Responsible for the administration of purchasing new IT hardware and software, including processing user requests, creating purchase requisitions, and confirming deliveries.
  • Manage and plan own workload within set parameters, ensuring logistical requirements of IT equipment are maintained for efficient installations.
  • Deliver and install IT equipment with minimal technical setup, such as mice, keyboards, headsets, cameras, monitors, or equipment previously configured by the IT Operations Team.
  • Attend team discussions and meetings to support service delivery.
  • Assist with providing on-job training and supporting SOPs for new starters or current team members to enhance individual and team performance.

Working for Our Organisation

The NHS Foundation Trust is part of one of the largest acute and community Group arrangements in the NHS, serving over one million patients annually and managing a budget of over £1.3 billion. Our Group has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.

We value diversity and welcome applications from individuals with different perspectives and ideas. We are committed to creating a fair and supportive working environment, promoting and protecting the physical and mental health and well-being of all our staff.

We are committed to safeguarding the welfare of children and vulnerable adults and expect the same commitment from all staff and volunteers.

Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.