Document Production Specialist

3 weeks ago

Leeds, Leeds, United Kingdom Williams Lea Limited Full time

Job Title: Document Production Specialist

Williams Lea Limited is seeking a skilled Document Production Specialist to join our team. As a Document Production Specialist, you will be responsible for providing word processing and document production services for our clients.

Key Responsibilities:

  • Utilize appropriate logs and/or tracking software for all document production work
  • Thoroughly assess job requests and ensure appropriate completion of job tasks throughout the task lifecycle
  • Perform work in document production, proofreading, intake, and workflow coordination functions, as needed
  • Use established procedures, standards, and formats to edit, proof, convert, create, transcribe, or otherwise complete document production requests to client satisfaction
  • Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions
  • Communicate with team members, lead, supervisor, or client on job or deadline concerns
  • Meet contracted deadlines for service delivery to our clients
  • Troubleshoot basic software or hardware problems
  • Help to foster a proactive environment of continuous service enhancement and relationship building with the client
  • Perform quality assurance on work, as requested
  • Adhere to Williams Lea Limited policies, in addition to client policies
  • Use equipment and supplies in a cost-efficient manner

Requirements:

  • Minimum 1 year document production experience, preferably in a legal, banking, or large corporate environment
  • Skilled in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills
  • Familiar with other software programs for editing and/or creating documents
  • Strong attention to detail; able to work on multiple projects simultaneously
  • Must have good organizational skills
  • Must be able to meet deadlines and complete all projects in a timely manner
  • Ability to handle sensitive and/or confidential documents and information
  • Able to exercise good judgment to make decisions that conform to business needs and policy
  • Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level
  • Ability to maintain professional composure when working with immediate deadlines
  • Ability to work both independently and collaboratively as part of a team
  • Ability to work in a fast-paced environment
  • Ability to communicate professionally both verbally and in writing
  • Must be self-motivated with a positive attitude
  • Proven customer service skills are required to create, maintain, and enhance customer relationships

Benefits:

  • 25 days holiday, plus bank holidays
  • Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TVs, laptops, and computers or household appliances
  • Life Assurance
  • Private Medical Insurance
  • Dental Insurance
  • Health Assessments
  • Cycle-to-work scheme
  • Discounted gym memberships
  • Referral Scheme

Williams Lea Limited is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to diversity and inclusion in the workplace and believe that our differences are what make us stronger. If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview, please contact us.

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