Public Service Officer
4 weeks ago
Job Overview
We are currently recruiting for a Public Service Officer to join our Counter Fraud, Compliance and Debt team at CV-Library. As a Public Service Officer, you will play a vital role in supporting our customers and ensuring that our services are delivered efficiently and effectively.
Your primary responsibilities will include providing exceptional customer service, responding to customer queries, and resolving issues in a timely and professional manner. You will also be responsible for maintaining accurate records, handling correspondence, and performing various administrative tasks.
To succeed in this role, you will need excellent communication skills, both written and verbal. You should be highly organized, able to multitask, and have a strong attention to detail.
This is an exciting opportunity to join our dynamic team and contribute to the success of our organization. If you are a motivated and results-driven individual with a passion for public service, we encourage you to apply.
Key Responsibilities- Provide exceptional customer service, responding to customer queries and resolving issues in a timely and professional manner.
- Maintain accurate records, handle correspondence, and perform various administrative tasks.
- Work collaboratively with colleagues to achieve team goals and objectives.
- Generous annual leave - 23 days on entry, increasing up to 30 days over time (pro-rata for part-time employees).
- All bank holidays.
- Flexible working and a family-friendly approach to work.
- Training and apprenticeships and up to 5 days' personal development & learning allowance.
- Flexible hours and hybrid working.
- Employee discount schemes.
- Free wellbeing support.
- Interest-free loans to buy a bike or a travel card for your commute.
- Vodafone advantage discount scheme.
£25,000 - £35,000 per annum, depending on experience.
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