Customer Support Engineer

2 weeks ago


Craigavon Co Armagh, United Kingdom Medstrom Full time £23,400
Customer Support Engineer

We are seeking a skilled and customer-focused individual to join our team as a Customer Support Engineer.

This role involves providing technical support and guidance to customers, including product delivery and installation, repair, proactive maintenance, and product demonstrations and basic training.

Key Responsibilities:
  • Deliver and install products within agreed delivery times
  • Provide technical support and guidance to customers during product delivery and installation
  • Carry out repairs and maintenance tasks to ensure products are in good working order
  • Conduct regular checks and tests to ensure products meet safety and quality standards
  • Maintain accurate records of testing, delivery, and collection
Requirements:
  • Technical qualification or equivalent experience in a mechanical or electrical trade is desirable
  • Full UK driving license required (we use long wheelbase vans)
  • Excellent communication and customer service skills
  • Ability to work independently and as part of a team
  • Basic PC skills to include MS Office
  • DBS Checked (or the willingness to complete one)
Benefits:
  • Contributory pension scheme
  • Discounts and cashback on shopping, supermarkets, and holidays
  • 33 days holiday inclusive of bank holidays
  • Full induction with great training and support from dedicated team members
  • Salary sacrifice schemes, including Cycle to Work
  • Death in Service benefit available
Estimated Salary: £48,000 per year

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