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Travel Systems Specialist

2 months ago

London, Greater London, United Kingdom Kenwood Travel Full time £55,000

About Kenwood Travel

Kenwood Travel is a leading independent tour operator, renowned for its commitment to affordable luxury holidays. With a rich history spanning over four decades, we have established ourselves as a pioneer in the industry, driven by cutting-edge technology and a passionate team.

Role Overview

We are seeking a highly skilled and ambitious individual to join our technology-driven business as a Travel Systems Specialist. As a key member of our team, you will be responsible for personally managing the successful operation of our travel systems and connectivity.

Key Responsibilities

  • Troubleshoot issues between our APIs, booking engine, and quote system.
  • Liaise with our booking engine developers and internal staff to identify and resolve user issues.
  • Manage new API connections end to end.
  • Manipulate and monitor API feeds to ensure we are receiving the optimum service and set up.
  • Manage flight and property cache needs.
  • Identify opportunities to improve the functioning of our content management system, including writing bespoke code to enhance its capabilities for internal users.
  • Create a visual map of our systems, including data flows and integration points.
  • Use monitoring tools to identify bottlenecks and suggest improvements.
  • Analyse our systems architecture and work with our IT operations manager to recommend a 5-year optimisation plan that supports our business goals.
  • Liaise with internal stakeholders, including our Managing Director and Commercial Director.

Requirements

  • Thorough understanding of travel APIs.
  • Knowledge of airline reservation systems, hotel property management systems, and global distribution systems (GDS).
  • Able to read and write code across the technology stack (both front-end/back-end expertise).
  • Understanding of the full technology stack and its underlying applications, services, and databases in order to ensure optimal performance.
  • Knowledge of best practice in solutions architecture.

Qualifications

  • Education: Bachelor's degree in computer science, Information Technology, or a related field.
  • Technical Skills: Proficiency in PHP and Laravel, cloud platforms (AWS, Azure, etc.), microservices architecture, API design, and database management (SQL, NoSQL), Postman, and relevant developer tools.

Travel Experience

  • 3-5 years+ experience, at least 2 of which will have been in travel.

Problem-Solving and Communication Skills

  • Strong analytical skills with the ability to independently resolve complex technical challenges.
  • Excellent verbal and written communication skills, capable of articulating technical concepts to both technical and non-technical stakeholders.