Application Analyst

3 weeks ago

London, Greater London, United Kingdom AXA Group Full time
Job Description

At AXA IM, we are committed to acting for human progress by investing for what matters. As a responsible asset manager, we actively invest for the long-term to help our clients, our people, and the world to prosper.

The Technology department provides applications and technical services support and projects delivery to the AXA Investment Managers' business worldwide. Its mission is to support Business through project and support teams.

We are seeking an Application Analyst to join our team in the Front Office Support department. The successful candidate will be responsible for supporting demanding business users and will be part of a fast-paced environment.

The ideal candidate will have a strong technology background, experience in the financial industry, and excellent analytical and problem-solving skills. They will also have good communication skills, both oral and in writing, and the ability to work across different jurisdictions and with stakeholders across different parts of the firm.

The Application Analyst will be responsible for:

  • Providing functional process and technical support on OMS/EMS systems
  • Undertaking daily operational checks, investigating, and resolving any problems identified
  • Following strictly the procedures to send service requests to the editor and to escalate issues
  • Functional requirements gathering from the front, middle, and back-office investment management system users
  • Maintaining market awareness and proposing new solutions/approaches to the business
  • Answering, evaluating, and prioritizing incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with investment systems
  • Collaborating with third-party vendors as required, in accordance with agreed standards and procedures
  • Building credible, trusted advisor relationships with the business and assisting with issues as they arise
  • Ensuring appropriate change management processes are implemented to benefit users
  • Studying and proposing tactical solutions as required
  • Producing user and functional procedure guides
  • Communicating with users on system/module availability/future evolutions using standard templates
  • Providing training to clients when processes change or new functionality becomes available
  • Providing expertise in technical/functional analysis to drive business process change
  • Ensuring compliance with all information security policies and proactively looking for advice for new scenarios as they arise
  • Implementing and operating regular end-user activity monitoring for the given application
  • Participating actively on the yearly upgrade of SimCorp Dimension and on any patch release (qualification, regression tests, etc.)
  • Assisting project managers in the context of projects impacting SimCorp Dimension

We are an equal opportunity employer and welcome candidates with disabilities or any other protected characteristic to apply. We are committed to providing reasonable accommodation to qualified applicants and employees with disabilities, when needed, to apply for a position or to perform essential job functions.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, please submit your application.

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