Digital Customer Journey Architect

10 hours ago


Guildford, Surrey, United Kingdom Insure Recruitment Full time

We're seeking an ambitious Digital Customer Journey Architect to join our team at Insure Recruitment.

This role involves designing and implementing customer journey mapping strategies to improve user satisfaction and online sales growth.

We estimate the salary for this position to be around £65,000 - £85,000 per annum, depending on experience.

About the Company:

At Insure Recruitment, we're committed to delivering exceptional customer experiences and driving business growth.

About the Job:

This is a unique opportunity to play a vital role in shaping customer experiences while driving business growth. As a Digital CX Architect, you will work closely with our team to develop and implement strategies that enhance customer engagement and increase online sales.

Key Responsibilities:

  • Design and implement customer journey mapping strategies to improve user satisfaction and online sales growth.
  • Analyse data to identify trends and areas for improvement in customer experiences.
  • Collaborate with cross-functional teams to drive process improvements and increase efficiency.

Requirements:

  • Proven experience in digital customer journey architecture or a related field.
  • Strong analytical and problem-solving skills.
  • Excellent communication and collaboration skills.


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