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Client Services Liaison
2 months ago
This role is part of our Client Service Team, where you will be the primary point of contact for customers, responding to their enquiries and resolving issues whenever possible.
Key Responsibilities:- Respond to customer enquiries and resolve issues in a timely manner, taking ownership and ensuring a positive outcome.
- Carry out administrative tasks related to customer service, meeting agreed service standards.
- Promote and maintain excellent customer relationships, delivering outstanding customer service every time.
- Answer customer calls in a professional and friendly manner, providing clear and concise information.
- Reply to customer emails promptly, keeping them informed of progress and timescales.
- Work collaboratively with colleagues and stakeholders to achieve team goals and objectives.
- Comply with company confidentiality and information security policies, ensuring the protection of customer data.
- Stay up-to-date with company policies and procedures, including GDPR and cyber security.
- Excellent communication and interpersonal skills.
- Previous customer service experience, with a focus on delivering high-quality service.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Strong problem-solving skills, with a 'right first time' attitude.
- Proficiency in Microsoft Office, including Word and Excel.
- Competitive salary and benefits package.
- Opportunities for career development and growth.
- Collaborative and supportive team environment.
- Access to company training and development programs.
Metric is an equal opportunities employer, committed to promoting diversity and inclusion in the workplace. We welcome applications from candidates of all backgrounds and abilities.
