Property Claims Handler

5 days ago


Birmingham, Birmingham, United Kingdom Sedgwick Full time
About the Role

We are seeking a talented and detail-oriented individual to join our Home Claims team as a Property Claims Handler. As a key member of our team, you will play a crucial role in delivering excellent customer service and technical claims handling.

Key Responsibilities
  • Provide exceptional customer service throughout the lifecycle of the claim, ensuring a positive experience for all stakeholders.
  • Work closely with our adjusters to achieve successful claim outcomes, including prompt and fair settlements.
  • Identify and address customer vulnerabilities, adapting communication and handling to ensure excellent outcomes.
  • Manage incoming and outgoing correspondence, complete case enquiries, and maintain electronic files to a high auditable standard.
  • Liaise with colleagues in other internal product lines/departments as required, building effective working relationships.
Requirements
  • Cert CILA/Cert CII or willingness to attain within the first year.
  • Excellent communication skills, both written and verbal, with a willingness to engage with customers.
  • Competent IT skills, with the ability to maintain electronic files and prepare claim documentation.
  • Ability to work independently, with a proactive mindset and a focus on delivering high-quality results.
What We Offer
  • A competitive salary and benefits package, including a flexible working arrangement.
  • Opportunities for professional development and growth, including structured programmes and supported qualifications.
  • A supportive and inclusive work environment, with a focus on employee wellbeing and work-life balance.
About Sedgwick

Sedgwick is a company that values creativity, caring, and diversity. We are passionate about making a positive impact on the world through our work and are committed to fostering a culture of inclusivity and belonging. We offer a flexible working model that supports work-life balance and are happy to discuss options that meet your personal needs.

We are an Equal Opportunity Employer and welcome applications from diverse candidates. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.



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