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Retail Branch Leader

1 month ago

Birtley, Durham, United Kingdom Hays Travel Full time

Lead a Retail Branch

As a key member of our team, you will be responsible for leading a retail branch, inspiring your team, and delivering exceptional service to customers. Your goal will be to make their holiday dreams a reality, while also driving sales and profitability for the branch.

Key Responsibilities

  • Lead the overall profitability of your branch by maximising all sales to the fullest potential, exceeding targets wherever possible
  • Enable the effective day-to-day operation of your branch and foreign exchange bureau
  • Manage, coach and develop your branch colleagues
  • Inspire your customers' through providing exceptional customer service at all times
  • Increase the exposure of your branch through developing new business leads and maximise social media to promote offers, generating customer engagement and sales
  • Oversee and support your teams members performance, supporting areas for development in order to achieve maximum productivity whilst ensuring colleague motivation and morale is at its best
  • Act as a figurehead within the local community, attending all promotional activities and events that will aid your branch performance and impact
  • Assist in the recruitment of colleagues into your branch, including apprentices whom you will ensure their development is tailored to their talent progression

Requirements

  • Great leadership skills and experience of working leading other colleagues
  • Ability to coach, develop and motivate a team
  • Ability to work towards individual and team sales targets
  • Excellent communication and customer service experience
  • Good accuracy and numerical skills with the ability to understand and interpret financial statistics
  • Enthusiasm and a positive attitude with a commitment to contribute to the growth of the business
  • Ability to assist with the development of colleagues in order to maximise job satisfaction, performance and talent succession
  • Competent IT Skills

About Hays Travel

We are a Company who is passionate about our products and our people. Which is why we continually invest in our colleagues and help everyone to reach their full potential. With the travel industry soaring to exciting new heights, we are looking for people who are motivated, positive and are an inspiring influence, to infuse the workplace with personality and professionalism.

Our SMILE Values

  • Supportive
  • Motivational
  • Innovative
  • Loyal
  • Excellent

We believe in genuine interactions that allow our customers to effortlessly enjoy booking with us as we take them on a journey from enquiry to amazing holiday adventures. As a key member of our team, you will share your expertise to support, develop, train and guide your team to the best they can be.

Benefits

We offer a range of benefits, including holiday discounts, discounted currency rates and FREE educational visits to destinations all around the world and across the seven seas. You will be joining a Company that truly values and uplifts its employees.

Commitment to Safeguarding

We are committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.