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IT Solutions Architect

1 month ago

Bedford, Bedford, United Kingdom Werfen Full time

Job Summary:

The IT Solutions Architect is a key role at Werfen, responsible for identifying and understanding customer requirements to successfully integrate IL's IT Solutions. This includes connectivity, interfacing, cybersecurity, and workflow, from pre-sale to go-live, providing technical leadership, expertise, and guidance related to workflow design and implementation to enable business objectives.

Key Responsibilities:

  • Provides pre-sale consulting, design, implementation, and go-live support to current and potential customers.
  • Performs detailed analysis of customer clinical and IT environment to understand workflow and functionality to determine configuration needs.
  • Collaborates with Sales & Applications Consultants to design customer solutions.
  • Plans, creates, designs, and presents IT solutions workflows, network architecture diagrams, drawings, and visual communication(s) to customers and internal stakeholders for review and approval.
  • Serves as voice of the customer liaison with internal stakeholders.
  • Provides escalated on-site support as requested by IT Solutions Manager.
  • Provides Project Management support during solution implementation.
  • Responsible for ensuring all security clearances and documents are completed and provided to customers within defined timeframe.
  • Understands gaps, proposes mitigation plans, and escalates as required to ensure complete customer satisfaction.
  • Ensures designs are in compliance with all regulatory policies, procedures, and records.

Requirements:

  • Bachelor's degree in Information Technology, Computer Science, or Engineering required or equivalent experience in lieu of a degree will be considered.
  • Minimum of five years' experience in customer-facing/support role within medical device or healthcare field.
  • Familiarity working in a healthcare setting or equivalent experience, practical experience as a Systems IT Analyst or related IT field, preferred.
  • Project Management experience desirable.

Additional Skills/Knowledge:

  • Expert knowledge of cybersecurity, keeps current within industry trends and mitigation, preferred.
  • Working knowledge of the healthcare industry, preferred.
  • Experience with industry-relevant interface technologies and protocols such as: Interface Engines, IT Security, Connectivity, Databases, ADT/POCT Devices.
  • Language: Fluency in English required.

Werfen is an Equal Opportunity employer and is committed to a diverse workplace.