Customer Service Representative

1 month ago


Kilmarnock, East Ayrshire, United Kingdom Pertemps Network Group Full time £23,500
Customer Solutions Agent

Pertemps Network Group is seeking a Customer Solutions Agent to join their busy team. As a key member of the team, you will be responsible for providing exceptional customer service and support to clients.

Key Responsibilities:
  • Provide timely and effective customer service via phone and other communication channels
  • Navigate various systems to resolve customer queries and issues
  • Work collaboratively with the team to achieve business objectives
  • Develop and maintain strong relationships with clients
What We Offer:
  • A competitive salary of £23,500 per annum
  • The opportunity to earn up to £300 bonus per month
  • Hybrid working arrangement, with 3 days in the Kilmarnock office and 2 days working from home
  • 28 days holiday entitlement, increasing to 31 days after 5 years
  • Pension scheme with 5% employee and minimum 4% employer contributions
  • Life Assurance with 3 x annual salary
  • Free medical, dental, and optical healthcare cash plan
Requirements:
  • Strong customer service experience
  • Available to work Monday to Friday and occasional Saturday shifts
  • Strong computer skills


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