Claims Investigator

5 days ago


Glasgow, Glasgow City, United Kingdom Direct Line Group Full time

Job Summary:

We are seeking an experienced Claims Administrator to join our team in Glasgow, UK. As a key member of our Motor Claims unit, you will be responsible for investigating and managing insurance claims.

Key Responsibilities:

  • Deliver effective counter fraud services by identifying and investigating insurance fraud, validating or substantiating concerns through thorough investigations.
  • Ensure all cases adhere to relevant legislation, risk regulations set internally and by external governing bodies, upholding the highest standards of compliance.
  • Demonstrate expertise in preventing and detecting insurance fraud, effectively managing potential outcomes such as cancellation, voidance, repudiation, negotiation of settlement, litigation, and recovery.
  • Utilize available knowledge and tools to refer linked cases or suspicions of organized or targeted fraud identified during daily handling to the COOT team for further review.
  • Effectively utilize available Management Information (MI) to prioritize workload and drive personal performance, ensuring optimal results.

Requirements:

  • You will have experience within the Motor Claims environment, possessing a solid understanding of industry practices and procedures.

Ways of Working:

We offer a hybrid model that combines the benefits of home and office working. The specific balance between these two elements depends on individual roles, with flexible working options tailored to meet the needs of each employee.

  • A 9% employer-contributed pension scheme
  • A 50% discount on home, motor, and pet insurance, plus free travel insurance and Green Flag breakdown cover
  • Optional Health and Dental insurance
  • Generous holiday entitlement
  • Buy-as-you-earn share scheme
  • Employee discounts and cashback
  • And many more benefits

Our Culture:

We are an equal opportunities employer, valuing diversity of thought and background among our employees, recognizing it as a significant strength within our organization.

Salary:£35,000 - £45,000 per annum, depending on experience.



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