Infrastructure Service Engineer

4 weeks ago


Sheffield, Sheffield, United Kingdom Context Recruitment Full time

**Job Title:** 2nd Line Engineer

We are seeking an experienced IT professional to join our team as a 2nd Line Engineer. This role involves providing technical support to our staff, including troubleshooting and resolving complex IT issues.

**Key Responsibilities:**

  • Providing end-user support to VIPs and users via telephone, remote support, email, and face-to-face
  • Prioritising and managing workflow through the ITSM system (ServiceNow)
  • Conducting on-site technical investigations and escalating issues to ensure timely resolution
  • Collaborating with IT team members and supporting 1st and 2nd line IT teams
  • Installing, updating, and maintaining software packages and hardware
  • Performing Active Directory administration and deploying software via Endpoint Manager
  • Supporting SIP/VOIP telephony and video conference systems
  • Configuring and supporting iOS/Android mobile devices and 4G/5G dongles
  • Assisting with IT projects and maintaining technical documentation

**Salary:** Approximately £40,000 per year.



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