Incident Management Lead

1 week ago


Clayton le Moors, Lancashire, United Kingdom Frasers Group Full time

About the Role

The Frasers Group is seeking an Incident Management Lead to join our team. This role will be responsible for managing end-to-end Operational Incidents from identification to remediation and closure.

Key Responsibilities

  • Manage the incident management process, ensuring timely and effective resolution of incidents.
  • Act as a subject matter expert for Operational Incidents and associated Remediation.
  • Lead the delivery of all FGFS service communications.
  • Develop and lead a high-performing team, providing coaching and mentoring to ensure excellent performance.
  • Provide accurate and appropriate management information and reporting to stakeholders.
  • E nsure adherence to all governance, risk, and compliance standards across the team.

Requirements

  • Expert knowledge of Incident Management, Remediation, and Service Communications processes and protocols.
  • Strong stakeholder management skills.
  • Demonstrable experience with SQL.
  • Excellent communication and engagement skills.
  • Strong experience of working and delivering in a regulated environment.
  • Strong working knowledge of financial standards and guidelines.
  • Ability to prioritise and apply self-discipline to ensure optimum efficiency in performance.
  • Ability to make authoritative decisions.
  • Diligent with exceptional attention to detail.
  • Knows when to delegate and when to escalate.
  • Ability to foster strong working relationships across the business.
  • Understand project protocols and discipline.
  • Reporting – Appropriate pitch, accuracy, and level of information.
  • Analytical, pragmatic, and systematic approach to problem solving.

About Us

Frasers Group is a leading retail group, rethinking retail through digital innovation and unique customer experiences. We are committed to delivering a positive colleague experience and fostering a culture of excellence.

Salary Information

We offer a competitive salary package, including a base salary of £65,000 per annum, plus benefits and bonuses.



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