Incident Management Lead
1 week ago
About the Role
The Frasers Group is seeking an Incident Management Lead to join our team. This role will be responsible for managing end-to-end Operational Incidents from identification to remediation and closure.
Key Responsibilities
- Manage the incident management process, ensuring timely and effective resolution of incidents.
- Act as a subject matter expert for Operational Incidents and associated Remediation.
- Lead the delivery of all FGFS service communications.
- Develop and lead a high-performing team, providing coaching and mentoring to ensure excellent performance.
- Provide accurate and appropriate management information and reporting to stakeholders.
- E nsure adherence to all governance, risk, and compliance standards across the team.
Requirements
- Expert knowledge of Incident Management, Remediation, and Service Communications processes and protocols.
- Strong stakeholder management skills.
- Demonstrable experience with SQL.
- Excellent communication and engagement skills.
- Strong experience of working and delivering in a regulated environment.
- Strong working knowledge of financial standards and guidelines.
- Ability to prioritise and apply self-discipline to ensure optimum efficiency in performance.
- Ability to make authoritative decisions.
- Diligent with exceptional attention to detail.
- Knows when to delegate and when to escalate.
- Ability to foster strong working relationships across the business.
- Understand project protocols and discipline.
- Reporting – Appropriate pitch, accuracy, and level of information.
- Analytical, pragmatic, and systematic approach to problem solving.
About Us
Frasers Group is a leading retail group, rethinking retail through digital innovation and unique customer experiences. We are committed to delivering a positive colleague experience and fostering a culture of excellence.
Salary Information
We offer a competitive salary package, including a base salary of £65,000 per annum, plus benefits and bonuses.
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