Liberata Officer

Job Summary:

We are seeking a highly motivated and compassionate Outreach Officer to join our team at Swindon Borough Council. As a key member of our Outreach team, you will play a vital role in supporting residents who are struggling to manage their financial obligations.

Key Responsibilities:

• Conduct outreach and telephone appointments with residents to provide assistance with council tax liabilities and supporting administration.
• Support drop-in incentives to encourage wider identification of support services available.
• Identify and trial techniques to encourage customer engagement.
• Ensure residents are aware of all support they are entitled to.
• Signpost and coordinate with internal and external support agencies.
• Deliver accurate, timely, and comprehensive MI data.
• Complete applications and changes related to Housing and Council Tax benefit claims.
• Work with Citizens Advice and other support agencies to ensure vulnerable customers receive the support they need.
• Participate in weekly and monthly employee review meetings.
• Hand-deliver notification of recovery intentions and outcomes to members of the public and businesses.
• Ensure adherence to Health and Safety policy at all times.
• Comply with company policies and procedures applicable to this role.

Essential Skills and Attributes:

• Educated to GCSE level or equivalent with a minimum of 5 grades A-C or levels 9-4, including English and Maths.
• Experience in meeting targets and developing own performance.
• Good use of various IT systems and applications, including Word, Excel, and Access.
• Excellent verbal and written communication skills.
• Good analytical skills and attention to detail.
• Good organisation and planning skills.
• Previous experience providing good customer service and problem-solving.
• Experience working as part of a team to achieve departmental objectives.
• Ability to adapt to changing situations.

About Us:

Liberata is a leading business service provider to public and private sector organisations in the UK. We pride ourselves on revolutionising our clients' operations using our expertise and innovative solutions across a range of services, including Revenues and Benefits, Finance, and Customer Services.

What We Offer:

• Flexible and hybrid working
• Free eye tests
• 25 days annual leave (full-time) + up to 8 days' bank holidays
• Organised company events
• Smart but casual dress code
• Wellness programme
• Staff referral programme
• Access to staff discounts with retailers
• Automatic enrolment into our contribution matching pension scheme

Security Clearance:

This role is subject to completion of a Disclosure and Barring Service check to comply with the government's Baseline Security Personnel Standard Verification process.