Military Graduate Operations Manager

4 days ago


Manchester, United Kingdom Amazon UK Services Ltd. Full time
About the Role

This is a challenging opportunity for military graduates to utilise their skills in a fast-paced operational environment. As a Graduate Operations Manager, you will be responsible for leading a team and driving productivity in one of our operational sites. Your focus will be on maintaining safety standards, monitoring process efficiency, and prioritising routine team management and daily operational tasks.

About the Team

Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered – from desktop to doorstep. We put safety first as our people are our priority. As a Graduate Operations Manager, you will be part of a team that uses the expertise of our people to get packages to their destination – quickly, conveniently and sustainably.

Key Responsibilities

- Promote a culture of safety and wellbeing
- Analyse and implement corrective actions to ensure quality and productivity are at consistently high levels
- Support and lead a team and handle administrative work alongside building and supporting a strong team culture
- Analyse performance and suggest process improvements to optimise work and improve customer service
- Collaborate with other managers to standardise shift processes

A Day in the Life

You'll work shifts and be based at one of our operational sites. Your main focus will be to maintain safety standards within your team and across your site. You'll also monitor and maintain process efficiency. Your days will always include prioritising routine team management and daily operational tasks, alongside other tasks like individual escalations, process improvement work and wide-scale operational contingency planning.

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