Microsoft Dynamics Solution Architect

4 weeks ago

London, Greater London, United Kingdom HCLTech Full time
Job Title: Dynamics 365 Solution Architect

HCL Technologies - Microsoft Business Applications Practice is seeking a skilled Dynamics 365 Solution Architect to lead the design and implementation of Microsoft Dynamics 365 solutions. The ideal candidate will have a strong background in Microsoft Dynamics 365 and experience in leading large-scale projects.

Key Responsibilities:
  • Act as a Functional/Technical/Integration Lead and demonstrate a clear approach to methodology, standards, and best working practices.
  • Lead workshops with customers, document requirements, and design appropriate solutions.
  • Understand the capabilities of the development team and schedule their work appropriately, providing support and assistance when needed.
  • High-level Architecting Microsoft Dynamics365 / Power Platform solutions and integrations.
  • Create/review Solution, Functional, and Technical Specifications documentation.
  • Design, develop, review, and test customized code for Dynamics CE Customer Engagement.
  • Stay current on Dynamics 365 Customer Engagement and related technologies, particularly Azure stack and Co-Pilot technologies.
  • Mentor senior staff, sharing knowledge and experience to ensure that the team grows in experience and effectiveness.
  • Advise customers on best practices for CRM processes, user interface, and architecture.
  • Power Platform and related business application functionalities e.g., Canvas Apps, Power Portals, Model Driven Apps (Sales and Service).
  • D365/Power Platform Data Migration.
  • Application Lifecycle Management.
Role Product Knowledge:
  • Setup, configure, and deploy Field Service.
  • Setup, configure, and deploy Sales.
  • Setup, configure, and deploy D365 Contact Center.
  • Customer Insights Data.
Desired Skills:
  • Omnichannel experience.
  • Setup D365 Contact Center, Unified Routing, and Assignment, Agent Experience profiles, Workforce Management, Agent Productivity, Bots, Voice, Email Knowledge Management, Teams Collaboration, Analytics, and insights.
  • Solid Microsoft platform Software or IT experience, minimum of 5 years of professional experience within a consultancy environment.
  • 5+ years of experience as either a technical lead, technical architect, or solution architect with Dynamics 365.
  • At least 5 end-to-end full life cycle implementations of Dynamics 365.
  • Expert knowledge of at least 4 of the following modules, Sales, Service, Marketing, Social Engagement, USD, PSA, Field Service, or Portals.
  • Knowledge and experience of Enterprise Application Integration and Architecture patterns.
  • Knowledge of UML, BPMN, and ArchiMate desirable.
  • Able to manage or lead multiple large projects (6-24 months) with advanced organizational skills.
  • Up-to-date understanding of business processes, issues, and technology especially related to the operation of a sales, marketing, and customer service departments within an organization.
  • Ability to balance short-term demands while maintaining the long-term vision needed to guide a customer through the implementation process.
  • Advanced use of Microsoft Project, Excel, Word, and Visio.

HCL Technologies - Microsoft Business Applications Practice is an Equal Opportunity Employer. Applicants receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance.

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