Patient Services Associate

2 weeks ago


Stanford, Thurrock, United Kingdom Inclusion Full time
Administrative Support Coordinator

This role involves providing administrative support to the multi-disciplinary psychological therapies team at Inclusion Thurrock IAPT services. You will be responsible for ensuring seamless communication between patients, clinicians, and administrators.

Main Duties
  • Carry out administrative tasks, including sending and receiving emails, maintaining confidentiality, and responding promptly to all incoming communications.
  • Monitor voicemails and respond/action these promptly, including appointment cancellations and rescheduling.
  • Provide administrative support to the team, including room bookings and batch distribution of patient correspondence.
About Us

Midlands Partnership NHS Foundation Trust is a leading provider of Health and Social Care services across multiple regions. We are committed to delivering exceptional patient services and promoting a positive work-life balance.

Our benefits package includes flexible working hours, staff discounts, and a comprehensive induction program. We encourage applications from under-represented groups, such as individuals from black, Asian, or other ethnic backgrounds, individuals with a disability, or LGBTQ+ individuals who meet the specific criteria.

Requirements

To succeed in this role, you will need:

  • One year's experience of reception work or general office administration.
  • A good basic level of education and excellent command of the English language.
  • Ability to cope with a busy office environment and varied workload.
Salary and Benefits

The estimated salary for this role is £18,000 - £20,000 per annum, depending on qualifications and experience.



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