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Computer Infrastructure Specialist

4 weeks ago

Leeds, Leeds, United Kingdom Jet2 Full time
Role Overview

We are seeking a skilled Computer Infrastructure Specialist to join our IT team at Jet2.com and Jet2Holidays. As part of our 24/7 technical support team, you will provide top-notch assistance to our technology-enabled workforce.

About the Role

This is a fantastic opportunity for an all-rounder with experience in resolving issues on various devices to join our team. You will take ownership of incidents and service requests, perform first-time fixes, liaise with other technical teams, and share knowledge with colleagues.

Responsibilities
  • Triage and resolve technical issues efficiently
  • Liaise with other teams and escalate issues professionally
  • Document technical fixes and share knowledge with colleagues
Requirements

To be successful in this role, you will need:

  • Good understanding of Windows, Active Directory, Office 365, VPN, networking, and incident management
  • Effective time management and customer service skills
  • Demonstrated strong people skills
  • Previous experience in publishing knowledge articles
  • Experience with Servicenow is desirable
Benefits

We offer a competitive salary range of £28,000 - £38,000 per annum, depending on experience. You will also enjoy colleague discounts on flights and holidays, a discretionary profit-sharing scheme, and flexible working arrangements.

At Jet2.com and Jet2Holidays, we work together to deliver exceptional customer experiences and create unforgettable journeys. If you are passionate about delivering excellent service and have a passion for technology, we would love to hear from you.