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CNC Field Service Technician

2 months ago

York, York City, United Kingdom Routeware, Inc. Full time
Job Description

**Field Service Technician - Technical Specialist**

This role requires travel up to 70% of the time and up to 2 weeks at a time, providing opportunities to work with various clients and teams.

Routeware, Inc. is a leading provider of software and data analysis solutions for public and private enterprises, helping them improve the effectiveness of their waste and recycling programs.

  • **Installation of Computer Systems**: Install computer and hardware components on large commercial trucks, ensuring seamless integration and optimal performance.
  • **Troubleshooting and Repair**: Troubleshoot and resolve installation issues in a timely and professional manner, providing technical assistance to the technical Support Team.
  • **Technical Assistance**: Provide technical support to customers, assisting with the preparation of customer shipments, including light in-house component assembly, hardware configuration, unit burn-in, data logging, and packing/shipping.
  • **Unit Repairs**: Perform unit repairs, both hardware and software, including troubleshooting and communicating with development engineers any issues/bugs found.

**Qualifications**

  • Knowledge of basic tools, principles, and procedures required for installing computer systems in heavy-duty vehicles is preferred.
  • A solid track record of high-quality electronics installations is essential.
  • Experience with troubleshooting computer hardware and software is required.
  • Creative problem-solving skills are necessary.
  • Experience with CRM software, ideally Salesforce, is an advantage.
  • Experience with Microsoft and Google Office Suites is beneficial.

**Benefits**

  • Flexible working hours
  • Sick pay
  • On-site parking
  • Company pension
  • Generous Holiday Leave
  • Volunteer Leave

Routeware, Inc. is an Equal Opportunity Employer and prohibits all forms of discrimination or harassment. We are committed to the principle of equality and make employment decisions based on job requirements, business needs, and individual qualifications.

The pay range for this role is:

  • £32,000 per year (UK Office - York)