Quality Assurance Specialist

2 weeks ago

Leeds, Leeds, United Kingdom DAC Beachcroft Full time
Job Overview

DAC Beachcroft is seeking a highly skilled Quality Assurance Specialist to join our Quality Team on a full-time, permanent, hybrid basis in our Leeds office.

The Quality Team sits within the Office of the General Counsel (OGC), which is responsible for managing compliance and risk within the firm. Part of the Group's remit is to monitor quality in all groups and functions throughout the firm and the evaluation of quality is carried out predominantly by Quality Auditors.

The Quality Assurance Specialist will work closely with the Quality Manager and existing Quality Auditors to undertake audits for the firm. Key responsibilities include:

  • Undertaking evaluations on matter files against agreed criteria for the different Clusters, and clients
  • Accurately recording the results of the evaluations so that they can be collated into reports for feedback
  • Co-ordinating audits, including creating the necessary documentation for the audit, dealing with the logistics and liaising with the Quality Manager and OGC Lawyers
  • Hosting regular audit meetings with the rest of the team to monitor any issues
  • Providing timely and comprehensive reporting, highlighting areas where criteria has not been met and identifying any trends and patterns in compliance levels
  • Leading on feedback meetings to discuss the findings with the Quality Manager and OGC Lawyers. Agreeing the appropriate corrective action and feeding this back to the Quality Manager for it to be monitored and followed up as appropriate

The ideal candidate will have:

  • Qualified to a minimum of 5 GCSEs (including a grade C/3 in English and Maths) or equivalent; or at least two years previous experience of working in a professional environment
  • Good IT skills with a knowledge of Microsoft Office packages although further training can be given if required
  • The ability to manage own workload
  • Good written and oral skills
  • A good team player who is supportive of others within the team
  • Ability to give and receive constructive feedback
  • A confident decision-maker
  • Contributes effectively to the overall performance of the team
  • Responds positively to change
  • Flexible and adaptable
  • Good interpersonal skills
  • Focused and analytical
  • Delegates tasks effectively
  • Some knowledge of the legal system, Civil Procedure Rules or previous experience of file handling would be an advantage
  • Previous knowledge of auditing and an interest in Quality Management would be required.

About DAC Beachcroft

We're a leading international legal business with over 3,000 colleagues and a diverse range of capabilities. We're market leaders in insurance, health and real estate but with a full-service offering, including growing Financial Services and Tech capabilities. We represent a wide range of clients - from household names to government departments and NHS bodies. We act for nearly all of the top-20 UK and global insurers, we're market leaders in the provision of strategic, commercial and regulatory advice to providers and commissioners in the health sector, and in real estate we advise all of the UK's top-five housebuilders.

We're a Disability Confident employer and guarantee to interview anyone with a disability, long term health condition or neurodiversity whose application meets the essential criteria for the role as set out in this advert. We're happy to talk flexible working and have in place a Flex-forward working scheme. We would encourage you to talk to us about our approach to flexible working during the hiring process if you would like to explore this further.

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