Business Data Insights Specialist

6 days ago


Glasgow, Glasgow City, United Kingdom iberdrola Full time

**Company Overview**

At SP Energy Networks, we're dedicated to keeping electricity flowing to homes and businesses across Central and Southern Scotland, North Wales, and the North West of England. As part of the Iberdrola Group, one of the world's largest integrated utility companies, we're committed to investing in our communities and supporting Scotland's ambition to be Net Zero by 2044.

We're passionate about driving innovation and growth in renewable energy, with a significant investment of £5 billion in our transmission network. This supports the rapid expansion of wind farms and other low-carbon sources, helping us build a stronger, more sustainable business for the future.

**Job Summary**

We're seeking an experienced Performance Analyst to join our team. As a key member of our data insights team, you'll play a vital role in analyzing performance metrics and providing actionable insights to support data-driven decision-making. Your expertise will help drive internal process improvements and enhance customer experience across our various customer service functions.

**Key Responsibilities**

Your primary responsibilities will include:

  • Analyzing large datasets from multiple sources to identify trends and opportunities for improvement.
  • Developing and maintaining reports, statistics, and analysis on business-critical performance metrics.
  • Collaborating with stakeholders to understand business requirements and develop tailored solutions.
  • Providing regular updates and insights to inform strategic decision-making.

**Requirements and Qualifications**

To succeed in this role, you'll need:

  • A proven track record in a similar role, preferably within a call centre environment.
  • Proficiency in data analysis tools such as Excel, R, Python, SQL, or similar.
  • Experience with data visualization tools like Tableau, Power BI, or similar.
  • Strong analytical and problem-solving skills, with the ability to translate complex data into actionable insights.
  • Excellent communication skills, with the ability to present complex information in a clear and concise manner.

**What We Offer**

As a valued member of our team, you can expect:

  • A competitive salary of £41,130 - £51,150 per year, depending on experience.
  • A comprehensive benefits package, including a pension scheme with company matching, annual leave, and technology vouchers.
  • Ongoing training and development opportunities to support your career growth.
  • A collaborative and supportive work environment that values diversity, inclusion, and social responsibility.

**Why Join Us?**

At SP Energy Networks, we're committed to creating a workplace that's inclusive, diverse, and socially responsible. We believe that our people are our greatest asset, and we're passionate about supporting their growth and development. If you share our values and are looking for a challenging and rewarding role, we'd love to hear from you



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