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Residences Night Manager

2 months ago

London, Greater London, United Kingdom The Peninsula London Full time

Job Summary:

The Peninsula London is seeking a highly skilled Residences Night Manager to join our esteemed Residences Team. As a Night Manager, you will be responsible for providing exceptional service to our discerning residents while adhering to the highest standards of quality and performance.

Key Responsibilities:

  • Assist residents with services related to their apartments, ensuring seamless execution and adherence to contractual agreements.
  • Provide detailed information regarding concierge services, exceeding resident expectations and anticipating their needs.
  • Maintain accurate and timely records of resident requests and tasks, ensuring seamless communication with colleagues and management.
  • Lead the Night Team as Duty Manager, overseeing activities and ensuring exceptional service delivery.

Requirements:

  • Minimum 3 years of experience in hospitality or residential environments.
  • Excellent command of the English language, with confident communication skills and a second language an advantage.
  • Computer literacy, problem-solving, and multitasking skills.
  • UK driving license.
  • Ability and willingness to work night shifts based on operational needs.

Benefits:

  • Excellent salary package.
  • Generous service charge distributed equitably to all colleagues.
  • Life insurance.
  • Enhanced company contribution to pension plan.

Wellness and Support:

  • State-of-the-art heart of house facilities, including a gym, fitness classes, relaxation room, contemplation room, and nursing mothers' room.
  • Colleague restaurant with healthy and balanced 24/7 food offerings.
  • On-site occupational health and safety nurse and wellbeing education sessions.

Other Perks:

  • High street and online shopping discounts.
  • Rewards and recognition initiatives.
  • Dry cleaning for uniforms and work attire.