Front of House Team Member

4 weeks ago

Reading, Reading, United Kingdom German Doner Kebab Full time

Front of House Team Member Job Description

We are seeking a highly motivated and enthusiastic Front of House Team Member to join our team at German Doner Kebab. As a Front of House Team Member, you will be the driving force behind delivering exceptional guest service and ensuring every guest leaves the restaurant having had a great experience.

Key Responsibilities:

  • Support and work as part of a team to deliver exceptional food quality, outstanding guest care, and amazing service.
  • Process guests' orders through the POS system, deliver orders to the kitchen, and assist in preparing and packing food and beverages.
  • Ensure that the portion of food being packed or served looks appealing and promote additional food items to compliment the guest experience.
  • Process sales, provide guests with receipts, and deliver food.
  • Greets EVERY guest in a genuine and warm manner and answers the telephone and deals with an enquiry.
  • Assemble and package orders to the brand standard and keep all guest areas clean, sanitary, and tidy.
  • Work to Brand standards and deliver exceptional guest service.

Key Skills & Knowledge Needed for the Job:

  • Ability to speak clearly and listen attentively to guests and other team members.
  • Ability to maintain a clean and smart appearance.
  • Displays a positive and enthusiastic approach to all tasks.
  • Exhibits a cheerful and helpful attitude and always provides excellent guest care.
  • Adapts to changing business volume levels with a sense of urgency.
  • Can demonstrate a complete understanding of the menu and Allergens.
  • Be able to follow instructions to achieve brand standards (The GDK way).
  • Ability to fill in daily paperwork in line with GDK standards.
  • Maintain the ability to be cross-trained in all areas of the kitchen and front counter.
  • Believes and cares for exceptional guest service and impeccable standards.

What We Offer:

We can offer a full Career Pathway and support you with fantastic progression opportunities. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional guest service, we would love to hear from you.

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