Sales and Purchasing Coordinator

5 days ago

Lower Sheering, United Kingdom Alexander Fisher Full time
About the Role

We are seeking a highly organized and detail-oriented Sales and Purchasing Coordinator to join our team at Alexander Fisher. As a key member of our sales and purchasing team, you will be responsible for providing administrative support to ensure the smooth operation of our sales and purchasing processes.

Key Responsibilities
  • Process Sales Orders: Accurately and efficiently process customer sales orders in a timely manner, using our point-of-sale database (SAP).
  • Update Customer Orders: Update customer sales orders in a timely manner, when notified by the customer or the customer Sales Manager.
  • Communicate with Customers: Communicate updates to orders with customers, being helpful in finding solutions where possible.
  • Proactively Find Solutions: Proactively find and offer solutions to customer problems where knowledge allows and seek support from other departments when necessary.
  • Use SAP Effectively: Understand and correctly use SAP to search for pricing, product, and stock data when relating to a customer order or query.
  • Chase Lead Times: Chase lead times for stock from suppliers when it is noticed that a part placed on a customer order is out of stock or low in stock.
  • Modify Price Lists: Modify and update price lists in SAP to ensure the most up-to-date information is being provided to customers.
  • Liaise with Technical Team: Liaise cross-functionally with the technical team or customer Sales Manager when it arises that an alternative part may be required for a customer.
  • Complete Customer Spreadsheets: Complete customer spreadsheets to the best of their knowledge when sent in to chase outstanding orders, using SAP to supply the most up-to-date data possible.
  • Run Reports: Run reports for customer outstanding orders on SAP when requested.
  • Supply Commercial Invoices: Supply commercial invoices for orders going out of the UK.
  • Book International Shipments: Book international shipments when the need arises.
  • Update SAP: Update SAP with order confirmations.
  • Chase Suppliers: Chase suppliers for outstanding orders.
  • Query Stock Availability: Query stock availability from suppliers.
  • Calculate Costs: Calculate costs of parts, when appropriate.
  • Process Supplier Orders: Process supplier orders.
Additional Responsibilities
  • Keep Working Area Clean: Keep their working area, and the premises in general, clean at all times.
  • Cooperate with Colleagues: Cooperate to clear coffee cups to the kitchen at the end of a working day.
  • Identify Equipment Issues: Identify and notify any equipment that requires repair.
  • Monitor and Report: Work together with other members of the team to monitor and clear the sales inbox in a timely manner, communicating well when a job is claimed by a member of the team so as not to duplicate workload.
  • Identify Events or Problems: Identify events or problems that must be reported to management.
  • Communicate Effectively: Convey the contents of a piece of information in a clear and concise manner.
  • Apply Standards and Procedures: Apply standards and procedures in effect in the area of activity.
  • Participate in Quality Program: Participate in the company managing through Quality program.
  • Uphold Professional Tone: Uphold a friendly and professional tone through all channels of communication, both internally with colleagues and externally with customers.
  • Manage Priority Activities: Adapt activities to cope with contingencies and/or fluctuations in demand.
  • Recognize Importance of VORs: Recognize the importance of VORs and specialist sales orders.
  • Prioritize Activities: Identify and prioritize activities taking account of internal and external constraints (urgency, importance, etc.) to ensure effective forward planning.
  • Follow Company Processes: Follow and comply with all company quality processes.
  • Undertake Ad-Hoc Duties: Undertake ad-hoc duties as and when required from time to time, as instructed by the manager.

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