Quality Manager

4 weeks ago


Reading, Reading, United Kingdom ASSA ABLOY Global Solutions Full time

Quality Manager Opportunity

We are seeking a Quality Manager to support HID's success by managing the Quality Management System to maintain certification of ISO9001 and Mastercard TQM international standards.

Key Responsibilities:

  • Management coordinator of Quality Management System to maintain certification of ISO9001 and Mastercard TQM international standards.
  • Manage Audit program to ensure the company and its staff follow laid down procedures which comply with ISO9001 and TQM requirements.
  • Raise the general level of quality awareness within the company and make frequent patrols of the production lines.
  • Measure, compile, analyze and report internal & external quality metrics.
  • Drive cost of poor quality improvements.
  • Comprehensive COPQ metrics including scrap, warranty and other related quality costs to be used as the basis for driving internal manufacturing process and product improvements.
  • Work with stakeholders to implement product/process improvements that reduce the number of RMA's returned from the field.
  • Lead triage and escalation of emerging product quality issues to resolution.
  • Manage corrective action requests (CAR's) for external & internal product and process quality issues.
  • Facilitate root cause and failure analysis of returned product as necessary.
  • Facilitate FMEA meetings with a cross-functional team to ensure quality is built into new products & processes.
  • Prepare and present quality information to management, suppliers and customers as required.
  • Excellent project management skills.
  • Demonstrated time management, communication, presentation, and organization skills.
  • Understanding and proven work experience with quality, lean and waste elimination processes and tools ensuring continuous improvement.
  • College degree in a related field is preferred.
  • 3-5 years of experience in Quality management, ideally in an electronic assembly environment.
  • Knowledge of Mastercard Global Terminal Quality Management (TQM) program would be beneficial.
  • Must have the ability to work with various cultures in a global team.
  • A solid understanding of quality system requirements and quality tools such as 8D, Cause & Effect Diagram (fishbone), control plans, SPC, FMEA and demonstrated analytical skills to use the data driven approach to solve customer quality issues.
  • Understanding and proven work experience with quality, lean and waste elimination processes and tools ensuring continuous improvement.

Empowerment: You will work as part of a global team in a flexible work environment, learning and enhancing your expertise. HID Global is an Equal Opportunity/Affirmative Action Employer – Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation.


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