Quality Manager
4 weeks ago
Quality Manager Opportunity
We are seeking a Quality Manager to support HID's success by managing the Quality Management System to maintain certification of ISO9001 and Mastercard TQM international standards.
Key Responsibilities:
- Management coordinator of Quality Management System to maintain certification of ISO9001 and Mastercard TQM international standards.
- Manage Audit program to ensure the company and its staff follow laid down procedures which comply with ISO9001 and TQM requirements.
- Raise the general level of quality awareness within the company and make frequent patrols of the production lines.
- Measure, compile, analyze and report internal & external quality metrics.
- Drive cost of poor quality improvements.
- Comprehensive COPQ metrics including scrap, warranty and other related quality costs to be used as the basis for driving internal manufacturing process and product improvements.
- Work with stakeholders to implement product/process improvements that reduce the number of RMA's returned from the field.
- Lead triage and escalation of emerging product quality issues to resolution.
- Manage corrective action requests (CAR's) for external & internal product and process quality issues.
- Facilitate root cause and failure analysis of returned product as necessary.
- Facilitate FMEA meetings with a cross-functional team to ensure quality is built into new products & processes.
- Prepare and present quality information to management, suppliers and customers as required.
- Excellent project management skills.
- Demonstrated time management, communication, presentation, and organization skills.
- Understanding and proven work experience with quality, lean and waste elimination processes and tools ensuring continuous improvement.
- College degree in a related field is preferred.
- 3-5 years of experience in Quality management, ideally in an electronic assembly environment.
- Knowledge of Mastercard Global Terminal Quality Management (TQM) program would be beneficial.
- Must have the ability to work with various cultures in a global team.
- A solid understanding of quality system requirements and quality tools such as 8D, Cause & Effect Diagram (fishbone), control plans, SPC, FMEA and demonstrated analytical skills to use the data driven approach to solve customer quality issues.
- Understanding and proven work experience with quality, lean and waste elimination processes and tools ensuring continuous improvement.
Empowerment: You will work as part of a global team in a flexible work environment, learning and enhancing your expertise. HID Global is an Equal Opportunity/Affirmative Action Employer – Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation.
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