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Furniture Repair Support Specialist

2 months ago

Exeter, Devon, United Kingdom The Talent Branch Full time
Furniture Technician Support Manager Role

We are seeking a highly skilled and experienced Furniture Technician Support Manager to join our team at The Talent Branch. As a key member of our support team, you will be responsible for providing technical support to our clients and furniture technicians, ensuring seamless communication and issue resolution.

Key Responsibilities
  • Provide 1st Level technical support to retail clients and furniture technicians
  • Act as liaison between clients, technicians, and management
  • Manage triage, reporting, and in-field processes on a daily basis
  • Provide remote and on-site technical support as required
  • Liaise with National Area Managers and Client Support Manager on a daily basis
Requirements
  • Valid driving license to drive in the UK
  • Comprehensive knowledge of furniture repairs and upgrades across a wide range of products
  • Comprehensive knowledge of furniture manufacturing processes across a wide range of products
  • Experience in MS Office suite software package
  • Ability to provide own transport for the role
Benefits
  • Competitive salary
  • 23 days holiday per year + bank holidays annual leave entitlement
  • Access to company Social Activity Group
  • Pension scheme (if over 22 years old - via auto-enrolment)
  • Dress down Fridays
  • Charity fundraising activities
  • Access to Employee Assistance Programme with staff discounts, wellbeing, counselling, and advice resources

If you are a skilled and experienced Furniture Technician Support Manager looking for a new challenge, we encourage you to apply for this exciting opportunity today.