Customer Experience Specialist

1 month ago


Bideford, Devon, United Kingdom Sky Full time
Deliver Exceptional Customer Experiences

As a Customer Experience Specialist at Sky, you will play a vital role in ensuring our customers receive outstanding service. Your primary responsibility will be to visit customers in their homes, installing and servicing our innovative products, including Sky Glass, Stream, and Sky Q. You will optimize their home entertainment experience by utilizing various testing and diagnostic tools, and provide personalized product demonstrations to enhance their Sky experience.

Key Responsibilities:
  1. Visit customers in their homes to install and service our products.
  2. Utilize testing and diagnostic tools to optimize customers' home entertainment experience.
  3. Provide personalized product demonstrations to customers.
  4. Identify customer needs and offer tailored products and services to enhance their Sky experience.
  5. Work full-time on a 9-hour rolling rota, including weekends.

Requirements:
  1. Full UK manual driving license.
  2. Ability to work outdoors and at heights.
  3. Passion for delivering exceptional customer service.
  4. Discounted mobile and broadband.
  5. A range of benefits to support your finances, health, and lifestyle, including a generous pension plan, healthcare, and discounts to over 800 retailers.

About Sky:
Sky is Europe's leading entertainment brand, and we're committed to delivering exceptional customer experiences. If you're passionate about delivering outstanding service and have a passion for customer satisfaction, we'd love to hear from you.

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