Hotel Hospitality Ambassador

3 days ago


Midlothian, United Kingdom Marriott International Full time

Welcome to W Edinburgh, a vibrant lifestyle hotel that embodies the spirit of luxury and exploration. As a Door Ambassador, you will be at the forefront of delivering exceptional guest experiences, showcasing the hotel's unique offerings and making every interaction unforgettable.

About the Role

We are seeking a charismatic and detail-oriented individual to join our team as a Door Ambassador. Your primary responsibility will be to provide warm and personalized greetings to guests, escorting them to their rooms and ensuring a seamless check-in experience. You will also be responsible for opening doors, assisting with luggage, and supplying directions to guests.

Key Responsibilities:

  • Greet and escort guests to rooms, providing a warm and welcoming atmosphere.
  • Open doors and assist guests and visitors entering and leaving the property, maintaining a high level of professionalism.
  • Assist with luggage, storage, and retrieval, demonstrating a keen eye for detail.
  • Supply guests with directions, taking into account their specific needs and preferences.
  • Arrange transportation for guests and visitors, ensuring timely and efficient transfers.
  • Communicate parking procedures with guests and visitors, addressing any concerns or questions they may have.
  • Be a W brand ambassador, embodying the brand's voice and values in all interactions with guests.
  • Maintain awareness of undesirable persons on property premises, prioritizing guest safety and security.
  • Ensure uniform and personal appearance are clean and professional, adhering to company standards.
  • Maintain confidentiality of information shared by guests, upholding the highest levels of discretion.
  • Welcome, acknowledge, anticipate, and address guests' needs, providing a tailored experience.
  • Speak using clear and professional language, utilizing appropriate etiquette.
  • Use proper manual handling techniques when assisting with luggage, avoiding injury and damage.
  • Assist with valet parking when required, possessing a valid driving license.
  • Perform other reasonable job duties requested by the Manager, embracing a can-do attitude.

About the Ideal Candidate

We are looking for an individual who possesses a keen eye for detail, strong organization and multi-tasking skills, confidence interacting with guests, good communication skills, and a positive mindset. If you have a genuine passion for working in hospitality and are eager to deliver exceptional guest experiences, we want to hear from you

About Us

W Edinburgh is part of Marriott International, a world-renowned hospitality company that values diversity, inclusivity, and innovation. We offer a dynamic work environment, opportunities for career growth and development, and a competitive salary and benefits package.

Estimated Salary: £23,000 - £25,000 per annum

This figure is based on industry standards and takes into account the hotel's location, market conditions, and the role's requirements. Please note that actual salaries may vary depending on individual qualifications and experience.


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