Helpdesk Technician

1 day ago


Nottingham, Nottingham, United Kingdom Silverbear Ltd. Full time

**About the Role:** Helpdesk Technician - IT Hardware and Software

**Estimated Salary:** £25,000 - £30,000 per annum

Silverbear Ltd. is a leading provider of software solutions to retailers, and we are seeking a highly skilled Helpdesk Technician to join our team. As a Helpdesk Technician, you will be responsible for providing technical assistance to customers via phone and remote access.

The ideal candidate will have a strong understanding of IT hardware and software, as well as excellent problem-solving skills and the ability to work in a fast-paced environment.

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

**Key Responsibilities:**

  • Diagnose and resolve hardware and software issues over the phone and via remote access
  • Assist customers with software and hardware problems

Requirements:

  • A minimum of 2 years' experience in a technical support role
  • Excellent communication and problem-solving skills
  • A strong understanding of IT hardware and software


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