Helpdesk Technician
1 day ago
**About the Role:** Helpdesk Technician - IT Hardware and Software
**Estimated Salary:** £25,000 - £30,000 per annum
Silverbear Ltd. is a leading provider of software solutions to retailers, and we are seeking a highly skilled Helpdesk Technician to join our team. As a Helpdesk Technician, you will be responsible for providing technical assistance to customers via phone and remote access.
The ideal candidate will have a strong understanding of IT hardware and software, as well as excellent problem-solving skills and the ability to work in a fast-paced environment.
We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
**Key Responsibilities:**
- Diagnose and resolve hardware and software issues over the phone and via remote access
- Assist customers with software and hardware problems
Requirements:
- A minimum of 2 years' experience in a technical support role
- Excellent communication and problem-solving skills
- A strong understanding of IT hardware and software
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