Quality Assurance Coordinator
4 weeks ago
Job Title: Quality Assurance Coordinator
About the role:
- Quality Assurance: As a Quality Assurance Coordinator, you will play a key part in ensuring that the Registration Service meets its statutory requirements and customer expectations, using your knowledge and experience of civil registration and skilled customer service.
- Support and Advice: You will provide guidance and support to registration officers on complex matters, helping to drive the development of modern, innovative, and effective registration services.
- Training and Development: You will develop and deliver tailored training programmes for Richmond and Wandsworth register offices, ensuring that staff have the skills and knowledge needed to provide excellent customer service.
- Statutory Compliance: You will implement effective processes to assure statutory compliance, working closely with the Head of Service to identify and create new ranges of statutory and non-statutory enterprises.
About the employer:
LB RICHMOND UPON THAMES & LB WANDSWORTH is a leading local authority that provides a range of services to its residents, including registration services. We are committed to delivering high-quality services that meet the needs of our customers, and we are seeking a talented and experienced Quality Assurance Coordinator to join our team.
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