Sales Operations Coordinator
3 weeks ago
We are seeking a highly organized and detail-oriented Sales Administrator to join our dynamic Sales Order Processing team. In this role, you will be responsible for processing orders from start to finish, ensuring seamless communication with clients, and providing excellent customer service.
Key Responsibilities- Process orders from a shared inbox, advising customers of any price discrepancies or stock issues and delivery dates.
- Process orders taken over the telephone, advising delivery dates and stock availability.
- Answer customer queries relating to price, stock levels, or delivery issues.
- Ensure customer pricing is up-to-date on Sage.
- Update customer information on Sage and the CRM system.
- Take part in product training and stay up-to-date with new products.
- Contribute to departmental KPIs.
- Support external Area Sales Managers with administrative tasks.
- Perform general administration duties related to a busy sales department.
- Previous sales order processing experience is essential.
- Customer-focused with strong communication skills, both written and verbal.
- Confident on the telephone and willing to be an active member of the call centre.
- Accurate with high attention to detail.
- Experience with Sage and CRM software is desirable.
- Competent in using Outlook and Excel.
- Comfortable policing sales pricing and discounts.
- Able to prioritize workload and work to deadlines.
- Confident in contributing to new ideas/solutions.
- Monday to Friday office hours.
- $25,000 per annum salary.
- Profit-related pay bonus.
- 25 days' holiday + bank holidays.
- Private health care.
- Discounts on retailers and restaurants.
- Private pension.
- Cycle to work scheme.
- Free parking.
- Electric charge points.
- Carbon-neutral company.
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