Customer Service Representative

23 hours ago

Dunfermline, Fife, United Kingdom Lloyds Banking Group Full time
About the Role

We are seeking a skilled and empathetic Customer Service Advisor to join our team at Lloyds Banking Group. As a key member of our contact centre team, you will be responsible for providing exceptional customer service to our customers, resolving their queries and concerns in a timely and professional manner.

Key Responsibilities
  • Provide high-quality customer service to customers via phone, email, and social media
  • Resolve customer queries and concerns in a timely and professional manner
  • Work collaboratively with colleagues to achieve team goals and objectives
  • Participate in ongoing training and development to improve customer service skills and knowledge
About Us

Lloyds Banking Group is a leading financial services provider, committed to helping Britain prosper. We are a values-led organization, dedicated to building a workforce that reflects the diversity of our customers and communities. We offer a wide range of benefits, including a generous pension contribution, annual performance-related bonus, and share schemes.

What We Offer
  • A comprehensive 4-week training programme to develop your customer service skills and knowledge
  • A supportive and collaborative team environment
  • Opportunities for career development and progression
  • A competitive salary and benefits package
Requirements

We are looking for a customer-focused individual with excellent communication and problem-solving skills. You will have a passion for delivering exceptional customer service and a commitment to continuous learning and development. If you are a team player with a positive attitude and a desire to make a difference, we would love to hear from you.

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