Facilities Operations Director

2 weeks ago


Swindon, United Kingdom Nybor Ltd Full time
As a Soft Services Manager at Nybor Ltd, you will be responsible for managing the day-to-day operations of your team and their requirements, while ensuring a high level of Customer Service is delivered and maintained at all times. You will lead in the planning and Centre preparations for emergencies, supported by risk assessments and documented, tried and tested procedures. Rapidly assimilate information from all available sources to enable a solution to the problem be reached. Make significant strategic rational and objective decisions based on the current situational report ensuring that decisions and actions are documented, are effectively communicated and delegated to relevant parties.

The successful candidate should have the ability to exercise their role in the pursuit of achievement of the group strategy as a whole. In addition to this, the role requires the capacity to understand and meet customer expectations in line with their needs and operational capability whilst ensuring all business is commercially viable.

Responsibilities:
- Manage contract supplies to include where required re-specify arrangements so as to optimize the cost, quality and efficiency of service.
- Provide clear and timely communication to client, business and any other party on key issues that affect the business operation, customer and strategic service delivery
- Ensure all incidents are logged and managed effectively through to completion.

Requirements:
- Previous experience of working in a Soft Services Management role
- Enthusiastic, motivational, someone who strives for excellence
- Someone who takes the initiative and drives for results
- Organised, able to make robust judgements and prioritise
- Honest, transparent and consistent
- Gain and hold the respect of others

Salary: £60,000 - £70,000 per annum + benefits
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