Digital Customer Engagement Specialist

2 weeks ago


Stockport, Stockport, United Kingdom LSH Auto Group Full time
Job Description

As a Customer Experience Executive at LSH Auto Group, you will play a vital role in shaping our customers' online experiences. Your primary responsibility will be to handle online enquiries professionally, ensuring that every interaction is seamless and hassle-free.

You will work closely with our sales teams to optimize online processes, maximize workshop capacity, and exceed customer expectations. Your ability to think creatively and come up with innovative solutions to complex problems will be highly valued.

In addition to your technical skills, we are looking for someone who can communicate effectively with our customers, build strong relationships, and provide exceptional customer service.

About This Role
  • Handle online enquiries professionally
  • Work towards individual and team KPIs
  • Maximize workshop capacity
  • Respond to customer contacts
  • Meet online enquiry service levels
  • Upsell products when appropriate

Estimated Salary: £50,000 - £60,000 per annum (dependent on location and experience)



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