Infrastructure Systems Specialist

1 week ago

Tewkesbury Gloucestershire, United Kingdom Roke Full time
Job Description

As an Infrastructure Systems Specialist, you will be responsible for providing operational support and maintenance activities for our customers' Mission Critical secure environments. You will work alongside our customers to solve complex and unique challenges, leveraging your expertise in IT operations and cyber security.

Key Responsibilities:
  • Providing operational support, including incident resolution, change implementation, and maintenance activities
  • Implementing approved technical requests from customers
  • Developing and implementing improvements to operational and reference platform environments
  • Implementing automation to improve productivity and remove human error
  • Producing clear and concise documentation
  • Supporting the Tech Lead with active management of the environments and escalation of risks
  • Proactive monitoring to stay ahead of potential issues
  • Supporting and participating in stakeholder management, service reporting, and reviews with Roke SDM and customer stakeholders
  • Embracing and adapting ITIL4 practices for agile platform operation delivery and operations environment
  • Developing and maintaining service operation according to customer and Roke policies, procedures, and standards to ensure compliance with industry regulations and best practices
Requirements:
  • Proven experience managing IT operations in complex, fast-paced, highly regulated environments, preferably aligned to national security or defence
  • Experience in technologies such as VMWare Suite, Windows System Administration, Linux System Administration, Backup solutions, Docker, and Kubernetes
  • Awareness of Networking Technologies and Cyber Security principles
  • Excellent communication and interpersonal skills with the ability to collaborate effectively across all levels of the organisation
  • Familiarity with the ITIL framework and experience of working closely with DevOps product teams, particularly in public sector and National Security landscape
About Roke:

Roke is a leading technology and engineering company with clients spanning National Security, Defence, and Industry 4.0 through our Futures business and Intelligence as a Service. We take care of the innovative, technical stuff that keeps everyone safe - that's our mission, passion, and motivation.

Joining a team united by purpose and ambition, you'll be at the heart of an exciting growth journey: having doubled in size over the last 4 years, we intend to double our headcount by 2027. At Roke, every individual counts. We push technical boundaries, together. We re-invest in product innovation, and we empower our people to make a difference.

This role will involve spending 5 days per week on site with a customer in the Gloucester area with trips to the local Gloucester office as and when required.

We are committed to a policy of Equal Opportunity, Diversity, and Inclusion, enabled by our employee-led resource groups of Women In Roke, Neurodiversity, Inspire (LGBT+), ME (Majority Ethnic), Veterans, and Disability; which each contribute to making Roke a great place for people from all backgrounds to work.

Mental health and wellbeing is also important to Roke, there is a group of supportive Mental Health First Aiders to lend a listening ear for anyone who needs it; alongside a team of Mental Health First Aid Champions who help build a mentally healthy workplace, challenge stigma, and support positive wellbeing.

The Benefits and Perks include Flexi-time, Annual bonus, Private medical insurance, Holiday, and Chemring Share Save.

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