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Retail Sales Associate

2 months ago

New Malden, Greater London, United Kingdom Dreams Ltd Full time
About Dreams Ltd

We're a leading bed retailer in the UK, dedicated to making bedtimes better for our customers. Our team of sleep experts is passionate about helping people find the perfect mattress and bedding solutions.

Job Overview

We're seeking a highly motivated and customer-focused individual to join our retail team in New Malden. As a Retail Sales Assistant, you'll play a vital role in delivering exceptional customer service and helping customers find their dream bed.

Key Responsibilities
  • Provide outstanding customer service, ensuring every customer feels valued and supported.
  • Work closely with customers to understand their needs and preferences, using our market-leading sleep technology to find the perfect mattress match.
  • Maintain a high level of product knowledge, staying up-to-date on the latest bedding trends and innovations.
  • Contribute to a positive and inclusive store environment, working collaboratively with colleagues to achieve sales targets and provide an exceptional customer experience.
  • Participate in visual merchandising and store displays, ensuring the store looks its absolute best at all times.
What We Offer
  • Competitive salary and uncapped commission scheme, with opportunities to earn extra income during peak periods.
  • Amazing staff discounts on Dreams products, plus hundreds of other brands.
  • Opportunities for career progression and professional development, including comprehensive induction and training programs.
  • Wellbeing support, including access to a 24-hour helpline, out-of-hours GP services, and counseling.
  • New enhanced maternity and paternity pay policies.
Requirements
  • Excellent communication and interpersonal skills, with a natural ability to build rapport with customers and colleagues.
  • Highly motivated and driven, with a strong desire to achieve sales targets and provide an exceptional customer experience.
  • Flexible and adaptable, with a willingness to work weekends and bank holidays.
  • Able to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.