Residential Operations Coordinator

1 day ago


London, Greater London, United Kingdom Proprec Full time

**About the Role**

We are seeking a highly organized and detail-oriented Residential Operations Coordinator to join our team at Proprec in East London. As a Night Duty Manager, you will play a crucial role in delivering exceptional service to residents and guests.

**Responsibilities Include:**

  • Exceptional Service Delivery: Provide top-notch front-of-house facilities and services to residents and visitors, ensuring a warm and professional welcome.
  • Leadership and Training: Supervise, manage, and train the concierge team, identifying training needs and providing coaching to meet performance targets.
  • Parcel and Post Efficiency: Handle deliveries efficiently, conduct parcel room audits, and update parcel management systems as required.
  • Regular Site Inspections: Conduct regular site inspections, reporting faults and raising work orders as necessary.
  • Smooth Resident Transitions: Facilitate right-to-rent checks, key handovers, and ensure accurate records of all resident transitions.
  • Booking and Access Management: Manage booking requirements for on-site facilities and monitor contractor activities.
  • Security Monitoring: Monitor and address security concerns through CCTV, patrols, and incident reporting.

**Requirements and Benefits:**

  • Proven experience in a residential or hospitality environment.
  • Strong customer service and communication skills, both verbal and written.
  • Proficient with IT systems and capable of managing digital tools and reporting software.
  • Ability to handle complaints professionally and empathetically.
  • A meticulous approach to safety, monitoring, and documentation.
  • Fantastic working culture.
  • Career progression opportunities.

The estimated salary for this position is £30,000.00 per annum.



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