Customer Service Representative

1 week ago

Mumbles, City and County of Swansea, United Kingdom FatFace Full time
Job Title: Store Crew

We are seeking a highly motivated and enthusiastic individual to join our team as a Store Crew member. As the face of our business, you will be responsible for providing exceptional customer service, ensuring a memorable experience for our customers, and contributing to the overall success of our store.

Key Responsibilities:
  • Greet and thank customers, ensuring a warm and friendly welcome
  • Provide exceptional service, utilizing your knowledge to help customers find the best products to suit their needs
  • Efficiently process sales, orders, and refunds at the tills
  • Process deliveries and replenish stock to maintain a well-stocked shop floor
  • Contribute to general housekeeping and tidying of the shop floor and back of house
  • Stay up-to-date with company activity and promotions
  • Support floor moves, sale set-ups, and launches
  • Adhere to all FatFace policies and procedures
Competencies:
  • Deliver excellent customer service standards, focusing on customer needs and satisfaction
  • Exhibit a passionate commitment and enthusiasm for the FatFace brand, demonstrating our brand vision and values
  • Align yourself with our social and environmental mission, championing actions that positively impact our business
  • Provide a personal, genuine, and authentic approach to customer interactions
  • Act with integrity, demonstrating a passion for, interest in, and understanding of others
  • Value and respect the team at all levels, building strong relationships with colleagues
  • Contribute positively to the team, embracing opportunities to be part of what's going on
  • Enhance relationships with customers through the use of humour and tailoring your approach for each individual interaction
Benefits:
  • 25 days holiday plus bank holidays
  • Generous monthly discount allowance
  • Perkbox, our online platform, offering amazing discounts, home workouts, wellbeing content, and more
  • THRIVE, our learning management system, providing access to thousands of learning resources
  • Dental insurance (employee-funded)
  • Pension scheme
  • EAP support, available 24/7
  • Sick pay allowances
  • Sabbatical leave, in line with service
  • Enhanced family-friendly policies, including maternity leave
  • Refer a friend scheme

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