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Customer Service Representative
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We are seeking a highly skilled and motivated Customer Service Advisor to join our team at Fexco Property Services in Salisbury. As a key member of our client accounts department, you will play a vital role in delivering exceptional customer service and ensuring the highest standards of administration.
Main Responsibilities- Respond to client queries via phone, email, and letter, providing timely and accurate assistance and resolving issues to the highest standard.
- Work closely with the Property Managers to resolve account queries and provide excellent customer service.
- Manage client accounts on QUBE, ensuring accurate and up-to-date records.
- Negotiate payment plans and reconcile bi-monthly payments to ensure timely payment.
- Perform other ad-hoc duties as required, including assisting the Client Account Manager with administration tasks.
- Excellent communication and interpersonal skills, with a strong telephone manner.
- Proficiency in Microsoft Word and Excel, with experience of high-volume daily calls and emails.
- Exceptional organisational skills, with the ability to work to deadlines and under pressure.
- Strong attention to detail and high level of accuracy.
- Ability to work on your own initiative and as part of a team.
- Relevant service charge experience.
- Experience of using QUBE system.
Fexco Property Services offers a competitive salary and benefits package, as well as opportunities for career development and growth.