Logistics Manager

4 weeks ago

London, Greater London, United Kingdom nando's Full time
Main Responsibilities

The Logistics Manager will be responsible for managing the outbound supply and logistics from our distributors to our restaurants to ensure high levels of service. This includes identifying and leading projects that will support our business growth and improve the efficiency and resilience of the supply chain.

The successful candidate will support the Head of Logistics and Distribution to ensure the team delivers the supply chain strategy, while supporting restaurant operations and developing the team's individual and collective capabilities.

A Day in the Life...

  • Work with the team to deliver a strategic supply chain and logistics plan for all food and drink, and brand touchpoints and restaurant supplies categories of third-party spend, ensuring there is an appropriate plan to support Nando's restaurant operations and business growth.
  • Be responsible and accountable for the logistics service from our distribution partners to our restaurants.
  • Take overall responsibility for the supply of products into our Irish distributors and restaurants, working with the Supply Chain Managers to ensure high levels of availability and with our UK-based distributors to manage the export to Ireland process. Manage the costs associated with this supply chain.
  • Deal with delivery issues and be the escalation point of contact for restaurants and Ops teams and managing all Zendesk (restaurant online issue reporting system) queries to resolution, and proactively communicating to Ops and restaurants on a daily basis.
  • Manage any electronic ordering system failures and ensure the contingency order process is implemented successfully.
  • Support the supply chain activity associated with new product and menu launches, to ensure all products arrive on time and in full for launch.
  • Lead the logistics activities associated with new restaurant openings, including set up, delivery access planning, delivery days and times, opening order placement, and being onsite during first deliveries to ensure all is on track and resolve any issues.
  • Be proactive in identifying opportunities to improve service to restaurants such as technology in the supply chain, electronic receipting and sign on glass, automated goods receipting, waste collection, and consolidation.
  • Support the management of the contracts with our distribution partners, to include regular service reviews and contract meetings, forecast and activity planning, implementation of projects and efficiency initiatives.
  • Manage and report on service level KPIs and performance analysis.
  • Develop excellent relationships with restaurants, MDs, RDs, and central Ops and to regularly attend relevant meetings to outline future plans, listen to feedback, and observe the supply chain in action.
Requirements

The ideal candidate will have a demonstrable and thorough understanding of the supply chain and logistics in a multi-site organisation with fast-moving products. A minimum of 3 years' experience in a supply chain and logistics role within a large, multi-site organisation is required.

The successful candidate will have a good understanding of restaurants, how they operate, and the impact the supply chain has on them. Knowledge of forecasting and demand planning is also essential.

Good project management skills, good analytical skills across large and/or multiple data sets, and strong Excel capability are required. A collaborative approach with the ability to engage and build positive relationships with stakeholders is essential.

Calm and organised under pressure, the successful candidate will be able to provide out-of-hours support to our restaurants, weekends, and bank holidays when needed.

The ideal candidate will demonstrate and encourage behaviours that foster the Nando's values of Pride, Passion, Courage, Integrity, and Family.

Benefits

Nando's offers a range of benefits to its employees, including a company bonus, 25 days' holiday plus bank holidays, free Nando's when working, and 40% discount when not working. Annual team trips, a reward membership scheme, and access to great discounts are also available.

Private healthcare and a four-week sabbatical every five years are also offered to employees who have been with the company for five years or more.

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